Privacy Policy

Effective Date: 17/07/2025
Be Warm & Cosy Ltd
www.bewarmandcosy.co.uk

1. Introduction

At Be Warm & Cosy Ltd, we take your privacy seriously. This privacy policy explains how we collect, use, and protect your personal data when you visit our website or use our heating and boiler services.

We are committed to complying with the General Data Protection Regulation (GDPR) and other UK data protection laws.

2. What Information We Collect

We may collect the following types of personal data when you:

Fill out a contact form or request a quote

Book a service or installation

Browse our website

This includes:

Name

Address

Email address

Phone number

Your enquiry or service details

IP address and browsing data (via Google Analytics)

3. How We Use Your Information

We use your information to:

Respond to your enquiries and provide our services

Manage your appointments and provide customer support

Improve our website and services using analytics

Send updates or follow-ups (only if you opt in)

We do not sell your data to any third party.

4. Google Analytics

Our website uses Google Analytics to collect standard internet log information and visitor behaviour patterns. This helps us understand how visitors use the website and improve the user experience.

The data collected is anonymised and does not identify individual users. You can opt out of Google Analytics tracking by using browser extensions or changing your cookie settings.

5. Cookies

We use cookies to improve your experience on our website. These may include:

Necessary cookies for functionality

Analytics cookies (e.g. Google Analytics)

When you visit our website, you’ll be asked to accept or manage cookies via our cookie banner.

6. How We Store Your Information

Your personal data is stored securely and only accessed by authorised personnel. We retain data only for as long as necessary to fulfil our services or comply with legal obligations.

7. Your Rights

Under GDPR, you have the right to:

Access the data we hold about you

Correct or update your data

Request erasure (right to be forgotten)

Restrict or object to processing

Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

8. Third-Party Services

We may use trusted third-party providers (e.g. email providers, booking systems, analytics tools). These providers are GDPR-compliant and only process your data as instructed by us.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact:

Be Warm & Cosy Ltd
Email: [email protected]
Phone: 0161 549 5346
Address: 22 Whitegate Park
Flixton, M41 6LW